The Boleyn Hotel is committed to preserving the privacy of all visitors to its website. By registering or making any reservation via the Website you consent to the collection, use and transfer of your information under the terms of this policy. If after reviewing this policy you have any questions or privacy concerns please send an e-mail to the general manager or send a letter to: The Boleyn Hotel, 29 The Hythe, Staines, Middlesex, TW18 3JD
Information that we collect from you
When you visit, register or order products or services on the Website you may be asked to provide certain information about yourself (“personally identifiable information”) so that we can provide you with a particular service. For example, if you would like to make a reservation at our hotel, we will ask you for information such as your name, address, telephone number, e-mail address, credit card number, and room preference to process your reservation. We will use your e-mail address to send a confirmation and, if necessary, might use the other information to contact you for help to process the reservation. We may also use your e-mail address to notify you about special offers and promotions as described in the E-Mail section of this policy, but you can opt out of e-mails at any time by following the procedures outlined in that section of this statement.
The Website do pages not collect personally identifiable information from your computer when you browse them and request pages from our servers. This means that, unless you voluntarily and knowingly provide us with personally identifiable information, we will not know your name, your e-mail address, or any other information about you. When you request a page from the Website, our servers log the information provided in the HTTP request header including the IP number, the time of the request, the URL of your request and other information that is provided in the HTTP header. We collect the HTTP request header information in order to make the Website function correctly. We also use this information to better understand how visitors use the Website and how we can improve their content and functionality.
Use of Information
The personally identifiable information you provide to us will be used to enable us to provide a particular product or service such as making a reservation. If you cancel your reservation, the information is stored for record-keeping purposes only and is not accessed again. After making a reservation or completing your stay, unless you tell us otherwise, the information you provide may be used by us for direct marketing of other products and services provided by the Boleyn Hotel or the products and services of selected reputable third parties with whom the Boleyn Hotel has a strategic marketing relationship because they offer products or services that we believe would of interest to you. If you do not wish to receive this information, you may indicate so by accessing the unsubscribe link.
We have implemented technical, managerial, and operational security, rules, procedures and measures, to ensure that your personal information is held within operating environments that are not available to the public. We take steps to guard against unauthorised access, improper use, alteration, destruction, and accidental loss of personal data. This includes rules for all our staff with access to the servers or databases that hold your personal information. Although we make every effort to create a secure environment for your personal information, we cannot guarantee the safety of any personal information you transmit to us online.
Securing the Transmission and Storage of Information
We treat the information you provide to us as confidential information; it is, accordingly, subject to our company’s security procedures and corporate policies regarding protection and use of confidential information. When we ask you for credit card data it is transferred over a Secured Sockets Layer (“SSL”) line provided you are using a SSL enabled browser such as Microsoft Internet Explorer or Firefox. We also use SSL on other select pages where you would enter personally identifiable information. This ensures that your information is encrypted as it travels over the Internet. This secure mode is enabled before any such information is transmitted from your computer. You will know you are in secure mode when the padlock or key icon in the lower right-hand or left-hand corner of the computer screen appears in the locked position. In addition, when accessing a secure server, the first characters of the site address will change from “http” to “https.” After information reaches us it is stored on a secure server that resides behind firewalls designed to block unauthorised access.
Disclosure of Information to Third Parties
The Boleyn Hotel uses the services of third parties, such as e-mail service providers and marketing companies that act as agents on its behalf. These parties are contractually prohibited from using personally identifiable information for any purpose other than for the purpose the Boleyn Hotels specifies. In addition, we may disclose your personally identifiable information to successors in title to our business. We do provide no personally identifiable information to certain service providers for their use on an aggregated basis for the purpose of performing their contractual obligations to us. We prohibit the sale or transfer of personal information to entities outside of the Boleyn Hotel for their use without your approval.